Return Policy Page
Right of return
“You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €6.95 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the seller with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us via your personal dashboard. The seller will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Exception customization
If products you purchase through this online store are tailor-made according to the specification you entered, the right of withdrawal does not apply. The sale is therefore final after successful payment.”
Sealed products exception
You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you exercise your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €6.95 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us via your personal dashboard. The seller will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.”
Exception for non-perishable products
Products that you purchase through this online store and that have a limited shelf life cannot be returned. The right of withdrawal therefore does not apply. The sale is final after successful payment.
About Us
Warenhuis.online functioneert als een platform voor gebruikers om goederen te kopen en verkopen, maar het treedt niet op als verkoper of koper van de artikelen die op de site worden vermeld. Het platform faciliteert transacties tussen gebruikers, maar het is zelf geen directe partij bij deze transacties. Dit betekent dat Warenhuis.online geen verantwoordelijkheid draagt voor de kwaliteit, nauwkeurigheid, of de naleving van de transacties tussen gebruikers. Iedere deelnemende verkoper voldoet aan de strenge regels die gelden voor online verkoop aan consumenten en is volledig gevalideerd door onze partner. Gebruikers moeten zelf eventuele geschillen rechtstreeks met elkaar oplossen.
