Questions about ordering:

Are the prices mentioned on the website inclusive of VAT?
All prices listed on our website include VAT. The price you see for the product is the final price, but don't forget that shipping costs are calculated separately. Sometimes, the price on a category page or search result may differ from the price on the product page due to the 'caching of pages' for a faster website. The price on the product page is always the most current.

Can I change my details after placing an order
As long as your order has not been shipped, it is possible to modify your details. Contact the relevant partner by phone for assistance. After shipment, you will receive an email with the Track & Trace code, and unfortunately, changes cannot be made. More information about modifying orders can be found here.

Can I add something to my order or make changes?
If your order has not been shipped yet, it can still be adjusted. Contact the respective partner for assistance. Additional information can be found on this page.

I haven't received a confirmation email; did my order go through?
Immediately after placing the order, you should receive a confirmation email. If you haven't received this email within an hour of payment, there may have been an issue with entering your details or making the payment. If the amount has not been debited, you can safely place the order again. If the amount has been debited and you haven't received a confirmation email, contact our customer service for assistance.

Questions about payment:

What payment options do I have when placing an order?

iDEAL
With iDEAL, you can quickly and securely pay online in the familiar internet banking environment of your own bank. Orders paid with iDEAL are processed immediately. A list of affiliated banks can be found here.

Credit card
Credit card payments are straightforward and offer purchase protection. Products purchased online with a credit card are insured for a minimum of 180 days against damage, loss, and theft. We accept MasterCard, Visa, American Express, and foreign credit cards. Credit card payments are secured via 3D-secure against fraud. When paying by credit card, the amount is only charged after the products are delivered.

Bancontact / Mister Cash
For Belgian customers, Bancontact / Mister Cash provides a secure and fast payment method. You are automatically redirected to the correct bank using your card number and expiration date. The payment can then be completed with your card reader or password.

Can I also order on account?
No, we do not offer payment on account. For orders over €10,000 or if you prefer to send the purchase order by email, you can contact us at cs@warenhuis.online.

Questions about delivery time, delivery, and collection:

What is the delivery time for my order?
The delivery time of a product is stated on the product page on our website. If your order contains multiple products, you can find the delivery time in your shopping cart. Click on the shopping cart at the top right of your screen and then on 'View shopping cart.' More information about the delivery time of a product can be found on the respective page.

How can I track my order?
Once your order is shipped, you will receive an email with the Track & Trace code. With this code, you can trace the package on the carrier's website. If you chose PostNL, you can click here to track the shipment. For DHL, click here. For more information about the status of your order, refer to this page.

What are the shipping costs for my order?
The standard shipping costs vary by partner. You can find the shipping costs in your shopping cart during the checkout process.

Can I also pick up my order at Warenhuis.online?
Currently, it is not possible to pick up products at Warenhuis.online.

What happens to my order if I'm not home during delivery?

PostNL
If you are not present during the first delivery attempt, you will receive a 'Missed Delivery' card in your mailbox. This card provides information about the further delivery process, including the day of a new delivery attempt. In most cases, PostNL will attempt to deliver the package to your neighbors. If the second delivery attempt is also unsuccessful, the carrier will take the package to the nearest PostNL location. You can then pick up the package at a time that suits you best. If the package remains at a post office for more than 14 days, it will be returned to Warenhuis.online.

DHL
If you are not at home during the first delivery attempt, you will receive a 'Missed Delivery' card in your mailbox. This card provides information about the further delivery process, including the day of a new delivery attempt. In most cases, DHL will attempt to deliver the package to your neighbors. If the second delivery attempt is also unsuccessful, the carrier will take the package to the nearest DHL Parcelshop. You can then pick up the package at a time that suits you best.

DPD
If you are not at home during the first delivery attempt, you will receive a 'Missed Delivery' card in your mailbox. This card provides information about the further delivery process, including the day of a new delivery attempt. In most cases, DPD will attempt to deliver the package to your neighbors. If the second delivery attempt is also unsuccessful, the carrier will take the package to the nearest DPD shop. You can then pick up the package at a time that suits you best.

Questions about exchanging and returning:

How can I return a product if it doesn't meet my expectations?
According to the law, you have the right to a cooling-off period of 14 days after receiving the product. Each partner has its own return policy, which you can find on the partner's page, the product page popup of the partner, and the partner's page. The cooling-off period starts on the day you, or someone on your behalf, received the product. For more information about returns, you can check this page.

Can I exchange a product if it doesn't meet my expectations?
It is not possible to exchange a product. However, you can return the product and then place a new order for a different product. You can also place a new order for the same product but in a different size or color. For more information, refer to the page on changing and canceling orders and the page providing information on returns.

Questions about My Warenhuis.online:

Why can't I log in to my Warenhuis.online account?
You may have made a typo in your email address when creating your account, preventing you from logging in with the correct email address. In that case, it's best to contact us so that we can adjust your email address for you.